Yes! All of our gemstones are ethically sourced and genuine. Each stone is carefully chosen for its beauty and natural energy. Please note that because gemstones are natural, slight variations in color and pattern make every piece one-of-a-kind.
Frequently asked questions
At Joyful Gems Handmade Jewellery, we know that choosing the right piece of jewellery is about more than just style—it’s about connection, intention, and meaning. Our customers often ask about gemstone authenticity, jewellery care, shipping, and more. That’s why we’ve created this FAQ section to give you quick, clear answers to the most common questions about our handmade macramé jewellery, gemstone bracelets, Infinity Necklaces, and Mala Beads.
Whether you’re curious about gemstone properties, want to know how to care for your piece, or need details on custom orders and shipping, you’ll find everything you need right here.
What makes your jewellery unique?
Our signature Infinity Necklace and Mala Beads feature interchangeable gemstone pendants—so you can easily swap stones to match your mood, outfit, or intention. Every piece is handmade with care, meaning no two are ever exactly alike.
How do I care for my jewellery?
To keep your jewellery looking beautiful:
- Store in a dry place, away from direct sunlight.
- Avoid water, perfumes, or harsh chemicals.
- Clean gently with a soft cloth.
- We also recommend energetically cleansing gemstones from time to time using sage, moonlight, or your preferred method.
What sizes are your bracelets and necklaces?
- Infinity Necklaces are 14″ with an adjustable macramé closure for a flexible fit.
- Bracelets are available in standard sizes, but we’re happy to resize to ensure a perfect fit.
- Mala Beads are designed to be worn as a necklace or wrapped bracelet.
How long will my order take to ship?
Most items ship within 3–5 business days. All orders are shipped from Calgary, Alberta, Canada.
Do you ship internationally?
Yes! We ship across Canada, the U.S., and worldwide. Shipping costs and delivery times vary depending on your location.
What is your return/exchange policy?
We want you to love your jewellery! If there’s a problem with your order, please reach out within 14 days of receiving it. Due to hygiene and the handmade nature of our items, returns are only accepted on unworn jewellery in original packaging.
Do gemstones really have healing properties?
Gemstones have been used for centuries in various cultures for their symbolic and energetic qualities. While many people feel a connection to their stones, we don’t make medical claims. We encourage you to wear what resonates with you personally.
How can I stay updated on new products and promotions?
Join our Joyful Gems Community Journal for early access to new collections, special discounts, and updates on where to find us at local markets and stores. You can also follow us on Instagram and Facebook for behind-the-scenes peeks and gemstone tips.
